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EcclestonLabs

AI lead follow-up · London SW1

Reply to every enquiry in minutes, not hours.

Most businesses lose customers simply by replying too slowly. Our AI follow-up answers every new enquiry within minutes, day or night, asks the right questions and books the serious ones straight into your calendar.

From £249 a month, plus a one-off £495 setup

Book a free auditSee prices

For businesses like

What you get

Replies within minutes, 24/7

Every enquiry from your website, Google, Facebook or listings gets a friendly, personal reply straight away, even at 10pm on a Sunday.

Asks your questions

Budget, timing, location, service: whatever you need to know before you pick up the phone, asked naturally in conversation.

Books into your calendar

Serious enquiries can book a call, consultation or site visit directly, with reminders so fewer people forget to turn up.

Email, SMS or WhatsApp

Replies go out on the channel your customers prefer, and full conversations are passed to you to pick up any time.

Your tone of voice

We write and test the scripts with you, and check conversations regularly so replies stay accurate and on-brand.

Nudges for quiet leads

Polite follow-ups for anyone who goes silent, which is often where the easiest extra customers are hiding.

Prices

Follow-up
£249/moAI replies, qualifying questions, booking and reminders for the enquiries you already get. £495 one-off setup.
With Growth
IncludedAI follow-up comes free with the Growth ads plan, on every lead we bring in.
Try it first
Free testBook a free audit and we will send your business a test enquiry, then show you what a faster reply would look like.

All prices exclude VAT.Compare all services

How it works

  1. Free audit

    We look at your current website, ads and enquiry handling, and show you where leads are slipping away. In person in London, or on a video call.

  2. Launch in two to three weeks

    Website, ads or follow-up built and tested. You approve everything before it goes live.

  3. Improve every week

    A short report each month showing leads, cost and customers won, and a call to agree what to change next.

Questions

Will customers know it is AI?

Replies are written to sound natural and personal, and we are always open about it if asked. Anything complicated or sensitive is handed straight to you.

What does it connect to?

Website forms, Google and Facebook lead forms, email inboxes and most booking calendars. We will check your setup in the free audit.

What if it says something wrong?

It only answers from information you approve, and we review conversations regularly. If it is unsure, it says a person will get back to them and alerts you.

Do I need to be running ads?

No. Follow-up works on the enquiries you already get from your website, word of mouth and listings. Many clients start here and add ads later.

Also from Eccleston Labs

Book your free audit.

Thirty minutes, no obligation. Answer a few quick questions and we'll come back with honest advice and a clear plan.

154 Buckingham Palace Road, London SW1W 9TR
Working with clients across the UK
What can we help with?

Choose all that apply.

What would help most right now?
How big is the project?
What would you like built?
What do you need for your brand?
What budget do you have in mind?

A rough one-off figure is fine. It helps us suggest the right approach.

When would you like it live?
Roughly what is one new customer worth to you?

This tells us what you can afford to pay for a lead, so our advice is realistic.

What could you spend on ads each month?

Paid directly to Google or Meta, on top of our fee.

What kind of content do you need?
Is this a one-off or ongoing?
What do you most want to see?
Where do you most want to be found?
How many enquiries do you get each month?
Where should we send your audit?

We reply within one working day. No spam, ever.

We only use your details to reply to this enquiry. See our privacy policy.

Book a free audit